Harmony Problem and Grievance Resolution Service
Date Posted: 12/02/2010
A Comprehensive Problem and Grievance Resolution Service
Working with our preferred partner, a nationwide specialist in problem and grievance resolution services we are able to bring you:-
Constructive and speedy management of grievances, complaints and absence, including prevention and resolution, mediation, conciliation, arbitration and independent investigation, including the role of ombudsman.
Training and support for business managers and awareness training for employees. We are particularly experienced in mediation training and diversity and dignity at work issues, including equality, disability, harassment and bullying.
Support for Local Authorities in the management and investigation of complaints in relation to government standards and ethics in public life.
Specifically we offer:-
Accurate assessment of difficult people situations to help you decide upon the next steps.
Resolution and speedy closure of protracted or complex individual people situations, including long term absence and sickness, disability and rehabilitation
Professional supervision of in-house mediators and investigators
Training for line managers, development of internal specialists and employees in managing potential grievances constructively.
Independent investigations, fact-finding and appeals of diversity, discrimination, dignity, harassment and redundancy issues.
Workplace mediation and mediation training, including any problem resolution, conciliation or contractual settlements.
Policies and procedures offering advice support or a policy construction service for grievances, diversity, equality and dignity at work.
Local Authority Investigations of complaints in relation to the Code of Conduct, government standards and ethics in public life.
