Geoff Langston
Geoff is member of the Institute of Customer Service, is an active Investors in People (IiP) Assessor, and possesses a wide range of complementary skills and abilities. In particular Geoff is a Myers Briggs personality profiling consultant, an NLP practitioner and a facilitator for 360 degree feedback processes.
Geoff has over 30 years experience of customer facing and people management roles managing large retail stores, recruiting and developing strong management teams and working with strong FTSE 100 organisations as well as the public and voluntary sectors.
His focus toward high quality has led him to become an Investors in People (IIP) assessor, an assessor for the Institute of Advance Motoring and the founder of the Milton Keynes and Buckingham Customer Service Initiative. Geoff also possesses an ability to strike at the heart of customer services in creating and designing programmes for raising the game of organisations serious about delivering high quality customer services.
